Verification guide

Some of the tickets available on the Transport for Cornwall mobile app require verification to prove your eligibility. These include our Young Person ticket (19-25).

How does it work?

To activate and use of these tickets, you'll first need to create an app account. You only have to do this once and you'll then be able to purchase and use any ticket within the category of ticket you verified yourself for without the need to carry your ID.

Please note: after purchasing your ticket and completing the verification process, you will need to wait to be verified. This can take up to 48 hours but is normally done within a few hours. You can verify yourself at anytime, even before you buy your ticket.

Getting verified is easy.

Buy a ticket for you and email it to your app account
Now start the verification process
Upload a selfie or a head and shoulders shot from your photo library
Upload a photo of your ID.

You can verify yourself before buy a ticket, via settings - Verification

We accept the following types of ID ::

Photo-based ID

Passport
Driving Licence
PASS card
NUS card

Non-Photo-based ID

Birth Certificate + Household bill (a family member which same surname)

You'll receive instruction on how to upload your ID via email.

Verifications are usually approved within 48 hours but it is usually much quicker than that.

Photos: We use your photo to verify your ID and show it on your ticket so the driver can verify it is you. You won't be able to change your photo after it's been verified.